Last updated: 6 June 2026
PropResolve (“PropResolve”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data when you visit https://propresolve.com/ (the “Website”) or use our property, inheritance, and personal legal services across India.
By using the Website or engaging our services, you agree to the practices described in this Privacy Policy. We handle your information in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the rules made under them.
Who We Are
PropResolve provides coordination and documentation support for property and inheritance legal matters, including Legal Heir Certificates, Succession Certificates, Will drafting and registration, Power of Attorney, property transfer, mutation, and related services, and connects clients with verified, independent legal professionals across India. Our registered contact address is 25 Kembrose Estate, Near Krishna Woollen Mills, Off LBS Marg, Bhandup West, Mumbai 400078.
Information We Collect
The information we collect depends on how you interact with us. It generally falls into the following categories.
Information you provide to us
When you fill out a form, request a quote, book a consultation, or contact us by phone, email, or WhatsApp, you may share:
- Identity and contact details such as your name, phone number, email address, and city or state.
- Case details relevant to your legal matter, such as the type of service required and a description of your situation.
- Documents and supporting information needed to deliver the service, which may include identity proofs, property records, parent deeds, death certificates, family or relationship details, and similar records.
Some of this information is sensitive personal data. We collect it only where it is necessary to provide the service you have requested, and we handle it with appropriate care.
Information we collect automatically
When you browse the Website, we and our service providers may collect technical information such as your IP address, browser type, device information, pages viewed, and the date and time of your visit. We use cookies and similar technologies, including Google Tag Manager and analytics tools, to understand how the Website is used and to improve it. The Website also loads fonts and assets that may involve requests to third-party providers.
How We Use Your Information
We use your personal data to:
- Respond to your enquiries and provide quotes and consultations.
- Deliver, coordinate, and follow up on the legal services you request.
- Communicate with you by phone, email, WhatsApp, or other channels about your matter.
- Verify documents and coordinate with advocates, registrars, and relevant authorities on your behalf.
- Improve our Website, services, and customer experience.
- Comply with applicable laws and respond to lawful requests from authorities.
We do not sell your personal data.
Legal Basis and Consent
We process your personal data on the basis of your consent and to perform the services you have engaged us for. Where we rely on consent, you may withdraw it at any time by contacting us, as explained below. Withdrawing consent may limit our ability to provide some services.
How We Share Your Information
We share your personal data only where it is necessary and appropriate, including with:
- Verified, independent legal professionals and advocates who handle your matter.
- Government departments, registrars, courts, and other authorities, as required to process your service.
- Trusted service providers who support our operations, such as hosting, payment, communication, and analytics providers, under appropriate confidentiality obligations.
- Authorities or other parties where disclosure is required by law or to protect our legal rights.
Confidentiality
We treat the details of your legal matter as confidential and share them only with those who need access to deliver your service. Communications you have with the independent advocates engaged through PropResolve may also be protected by applicable rules on professional confidentiality.
Data Retention
We retain your personal data only for as long as needed to fulfil the purposes described in this Policy, to meet legal, regulatory, or record-keeping requirements, and to resolve disputes. When data is no longer required, we take reasonable steps to delete or anonymise it.
Data Security
We follow reasonable security practices and procedures to protect your personal data against unauthorised access, disclosure, alteration, and loss. While we take security seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our Website uses cookies and similar technologies to operate the site, remember preferences, and measure performance through tools such as Google Tag Manager and analytics services. You can control or disable cookies through your browser settings, although some features of the Website may not work as intended if you do so.
Your Rights
Subject to applicable law, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data where it is no longer required.
- Withdraw your consent to processing.
- Raise a grievance about how your data is handled.
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time and in accordance with the law.
Services for NRIs and Cross-Border Access
We support clients located outside India, including Non-Resident Indians. Where you engage us from outside India, you understand that your personal data will be processed in India to deliver your service, and may be accessed by you and by us from your location.
Children’s Data
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
Third-Party Links
Our Website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with a revised “Last updated” date. We encourage you to review it periodically.
Grievance and Contact
If you have any questions, requests, or concerns about this Privacy Policy or your personal data, you may contact us:
PropResolve
25 Kembrose Estate, Near Krishna Woollen Mills, Off LBS Marg, Bhandup West, Mumbai 400078
Email: info@lawtendo.com
Phone: +91 96253 56806
We will acknowledge and address your grievance within the timelines required under applicable law.